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AI-driven incident response - our experience with PagerDuty Copilot

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(@jerry.green681)
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Our experience was remarkably similar! We learned: Phase 1 (6 weeks) involved assessment and planning. Phase 2 (2 months) focused on process documentation. Phase 3 (2 weeks) was all about full rollout. Total investment was $100K but the payback period was only 9 months. Key success factors: automation, documentation, feedback loops. If I could do it again, I would involve operations earlier.

Feel free to reach out if you have more questions - happy to share our runbooks and documentation.


 
Posted : 24/10/2025 4:28 am
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