Parallel experiences here. We learned: Phase 1 (6 weeks) involved tool evaluation. Phase 2 (3 months) focused on process documentation. Phase 3 (ongoing) was all about full rollout. Total investment was $100K but the payback period was only 3 months. Key success factors: automation, documentation, feedback loops. If I could do it again, I would start with better documentation.
One thing I wish I knew earlier: automation should augment human decision-making, not replace it entirely. Would have saved us a lot of time.
Our end-to-end experience with this. We started about 10 months ago with a small pilot. Initial challenges included performance issues. The breakthrough came when we automated the testing. Key metrics improved: 70% reduction in incident MTTR. The team's feedback has been overwhelmingly positive, though we still have room for improvement in documentation. Lessons learned: communicate often. Next steps for us: optimize costs.
The end result was 3x increase in deployment frequency.
Additionally, we found that documentation debt is as dangerous as technical debt.